We are Videobrokers Benelux NV with registered office at Barakkenbergstraat 3 in 1540 Herfelingen and with company number BE 0707 579 762.

In this Privacy Policy, we explain what personal information we collect as a “data controller” and how we use and share it to improve our services. 


The limited personal data we hold is collected in the following ways:

Website: when you visit our website, certain data is recorded via cookies (including your IP address) for the care and improvement of our website. More information regarding these cookies can be found in our separate Cookie Policy.

Business relationship: when you contact us within the framework of our services as a (potential) customer or partner, we process your full name, contact details (e-mail address, telephone number, office and/or home address),and other data necessary for the order, invoicing or cooperation (such as your bank details, contact history, or data related to your previous orders);

Marketing: if you give us explicit consent, we process your full name and e-mail address, for sending you direct marketing, newsletters, actions and promotions regarding our products and services. You can always easily unsubscribe from these.

Although you are never obliged to disclose personal data, a refusal to provide necessary information may hinder or make impossible the provision of our services.


We process personal data as part of our general customer and order management, or to provide our services. This includes customer administration, tracking orders and deliveries, invoicing, answering questions, and for marketing purposes.

Processing takes place based on the following categories of legal grounds:

  • Based on your consent;
  • Out necessary for the performance of a contract;
  • Out necessary to comply with a legal obligation;
  • Out necessary to pursue our legitimate interests to undertake.

Insofar as the processing of personal data takes place on the basis of your express consent, you always have the right to withdraw the consent given.


If necessary for the achievement of the purposes set forth, we may share personal data with employees and our professional partners. In turn, our partners will take the necessary technical and organizational measures to protect this personal data.

We will never commercialize your personal data to third parties. However, in the context of any reorganization, bankruptcy or transfer of operations, data that is part of our business activities may be transferred to third parties.

In limited cases, we may also be required to share personal data based on a court order or mandatory legislation.


We keep your personal data for as long as necessary for the purposes for which it is processed. To determine the appropriate retention period, we take into account the amount, nature and sensitivity of the personal data, the reason we are processing it for and whether we can achieve those purposes by other means.

We must also consider periods for which we may need to retain personal data to comply with our legal obligations or to address complaints, inquiries and to protect our legal rights in the event of a claim.

When we no longer need your personal data, we will securely delete or destroy it. We also consider how we can reduce the personal data we use over time and whether we can anonymize your personal data so that it can no longer be linked to you or identify you, in which case we may use this information without further notice to you.


All persons whose personal data we hold are always entitled to:

  • access their personal data;
  • have their personal data corrected or completed if it is incorrect or incomplete;
  • Have their personal data deleted;
  • Restrict the processing of their personal data;
  • oppose the processing of their personal data for a serious and legitimate reason;
  • have their personal data transferred to another company.

To exercise the above rights, please contact us by mail or at info@videobrokersbenelux.com.


If you have any comments or questions about our privacy policy,please let us know.

All persons whose personal data we hold also have the right to file a complaint with the Commission for the Protection of Privacy ( commission@privacycommission.be).


We apply at least the usual technical and organizational security measures that can reasonably be expected of us to secure your personal data against destruction, loss, alteration, falsification, dissemination or unauthorized access.

Personal data will only be transferred to a partner in a country outside the European Economic Area if that country ensures an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification according to the Privacy Shield Framework (www.privacyshield.gov).

We cannot be held liable for any incorrect or unlawful use of personal data by a third party. In addition, you remain solely responsible for the confidentiality and use of your computer, IP address, login and identification data.


Your privacy is important to us.

Accordingly, we make every effort to protect it to the best of our ability and attach great importance to complying with (i) the Law of December 8, 1992 on the Protection of Privacy with Respect to the Processing of Personal Data (as amended by the Law of December 11, 1998, “Personal Data Processing Law”); (ii) the anti-spam provisions of Book XII of the Economic Law Code regarding the law of the electronic economy; and (iii) the European Regulation 2016/679of April 27, 2016 on the protection of personal data (“General Data Protection Regulation”).


Our privacy policy may be revised from time to time and any changes to the policy will be communicated to you via email or through a posting on our website.